FAQs

General

No. We don't do any decorating or special shapes. Our cookies are prepared fresh made to order.

Yes, every month we have a special flavor. If you're looking to create something super special, check out or Create-a-Cookie feature, where you can build your own custom flavors by the dozen.

The cookies are medium-sized, at about 2.5-3 inches in diameter.

Due to the way that the cookies are made, baked, and packaged, it is possible that any of the cookie flavors may have come in contact with nuts or a nut substance. Therefore, if you have an allergy to nuts, please be aware of this danger. We recommend you do not order any of our cookies if the allergy is severe.

Unfortunately, at this time we do not have this information. However, the most frequently asked question is in regards to trans fats. Our regular menu baked goods are made with either butter or vegetable shortening and are trans fat free. All of our baked goods contain eggs and are not vegan.

No, we sell all of our cookies (except the 10K) by the dozen.

You can create your own cookies in our Create-a-cookie

No, SGT Cookies does not offer vegan cookies on its website. There are a variety of cookies to choose from however there is not yet a vegan option.

Delivery

Yes. We can deliver cookies to someone else for you. You can also include a custom message for the recipient on checkout.

Yes! SGT can ship cookies anywhere in the continental United States.

SGT is located in Austin, TX and all shipments go out via FedEx in Austin.

Orders must be placed at least 48 hours in advance for delivery. Customers can choose a delivery date up to 7 days in advance. Deliveries are made Monday thru Friday 11:00am - 7:00pm, and Saturday 11:00am - 4:00pm. You can choose your delivery date and time upon checkout.

No, not at this time.

Unfortunately, we do not offer store pickup. We are a online bakery offering limited pick up locations.

We accept Visa, Mastercard, Discover, American Express and PayPal. We do not accept cash or check upon delivery.

Please fill out and submit the donation request form in detail. If we are able to donate, we will reply to your message with our offer. Due to the large number of donation requests we receive, please refrain from stopping by or calling to ask for donations.

If you or the recipient is not home or answering their door at that time of delivery, we will leave the order at the front door. We are not responsible for stolen or damaged orders that are left at your door. If we are unable to leave your order at your front door or with a receptionist and you are not home, or answering your phone when we deliver, you will not be refunded.

Gift Cards

Simply select the amount you want loaded onto the gift card. Once your order is complete, you will receive an email with a 16-digit code. You can forward this email or send the code to your recipient. At this time, we do not send automatic emails to gift card recipients.

To redeem your gift card, enter your 16-digit code in the coupon box during checkout. Gift cards can be used in conjunction with coupons.