Delivery Policy

In order to deliver your cookies fresh, and to avoid multiple attempts at delivery, the following steps outline our delivery process.

  • We make and deliver your cookies for the day and time selected during checkout. We have 2 windows for delivery 11am – 4pm and 5pm – 7pm, to accomodate the work and home life.
  • When delivery day arrives, we’ll call you or send an email to let you know when we’re out for delivery.
  • If you or the recipient is not home or answering their door at that time, we will leave the order at the front door. We are not responsible for stolen or damaged orders that are left at your door. If we are unable to leave your order at your front door or with a receptionist and you are not home, or answering your phone when we deliver, you will not be refunded.

In order to ensure the safety of our drivers, we do not guarantee delivery times.

Uncontrollable events such as weather, traffic, construction, and other factors can affect the timing of your delivery. Please be aware that the time quote you receive is simply an estimation of when we will be able to arrive, and not a guarantee of an exact delivery time.

Sweet Genius Treats guarantees delivery only to the address you specify when ordering, not to the recipient. We do not take responsibility when given incorrect addresses or recipient information. (For ex: company has moved; recipient is on vacation, etc.)

Although we will make every effort to correct any error we find before delivery, we cannot be responsible for the order once it has been delivered to the address you have specified. Therefore, please make sure that you have correct delivery information when ordering, as we cannot credit you back for these orders.